Read a thousand reviews without reading them.
Every review gets a sentiment, the topics it is actually about, a severity and a flag for whether it needs a reply. The summary is counted, not written — and every claim on it links back to three real reviews.
Why sellers use it
Read the shape of a thousand reviews
Every review gets a sentiment, the topics it is actually about, a severity and a needs-a-reply flag — so you see what customers keep raising without reading each one.
A summary you can check
Every number on the summary is counted in code from the per-review judgements, and every quote is a verbatim excerpt with its stars and date. Nothing on that panel is written by a model, so any claim traces back to the review it came from.
The same file gives the same answer
Because the counts are computed rather than generated, re-running the same reviews produces the same summary — not a fresh paragraph that reads differently each time.
Your own topics, not only ours
Add the labels your customers keep bringing up — battery life, smell, instructions — alongside the presets. Each is asked as its own question, so a custom label is as real as a built-in one.
Free to try, no account
Paste a batch of reviews and read the results without signing up. It is one credit per review only beyond the free limit.
Where it stops
The honest limits, so nothing about the tool surprises you later.
You have to get the reviews out first
Some platforms have no official export at all. The platform pages say which do and which do not, rather than sending you after a menu that does not exist.
A probability, not a verdict
Each label is a calibrated answer with a probability behind it, and the raw number is in the export — so you can move the threshold in your own spreadsheet rather than take a cutoff on faith.
It sorts and counts; it does not reply
It tells you which customers need a response and why. Writing the reply is still yours — the tool points you at the ones that matter.
More than 30? Upload the file.
CSV, TSV or XLSX. The first 10 reviews are analysed free with the same engine and the same labels, and you see the price for the rest before anything is charged. One credit per review.
CSV, TSV or XLSX, up to 20MB. The first 10 reviews are analysed free before anything is charged.
The four questions
All of them are asked about one review in a single request, so they are answered against the same text and cannot contradict each other about what it said.
1.0
Sentiment
Positive, neutral, negative or mixed — with the probability of each. Mixed is a real answer, not a hedge: a review that praises the product and condemns the delivery is not a 3-star average of the two.
2.0
Topics
One yes/no question per label, each with its own probability, so a review can carry several. The cutoff is 0.65 and the raw probability is in the export, so you can move it in your own spreadsheet.
3.0
Severity
How bad the problem is for the customer, over five described levels — judged on the problem, not on how angrily it was worded. 4 and above is the urgent bucket.
4.0
Needs a reply
Whether there is something here for you to do with this specific customer. An unresolved problem, a question, a refund owed.
The label sets
Two presets, because a mug and a mobile app break in different ways. Each label is asked with a definition, not just a name — “shipping” means how long it took and what state it arrived in, not any sentence containing the word.
Ecommerce
Product quality
The reviewer comments on how well made the item is — materials, finish, whether it works as described, or whether it arrived defective.
Shipping & delivery
The reviewer comments on how long delivery took, the carrier, tracking, or the state of the parcel on arrival. Damage caused in transit counts here as well as under quality.
Price & value
The reviewer comments on the price, on whether the item was worth what they paid, or on a discount or price change.
Sizing & fit
The reviewer comments on size, fit, or dimensions — runs small, runs large, does not match the size chart, does not fit the space or device it was bought for.
Customer service
The reviewer describes contact with the seller or support: response time, helpfulness, or being ignored.
Packaging
The reviewer comments on the packaging itself — how it was boxed, excess or insufficient material, presentation, or whether it was suitable for a gift.
Returns & refunds
The reviewer describes returning the item, requesting a refund or exchange, or the cost and difficulty of doing so.
Durability
The reviewer comments on how the item held up over time — broke after a period of use, wore out, or is still going strong after months.
Mobile app
Bugs & crashes
The reviewer reports the app crashing, freezing, failing to load, losing data, or behaving incorrectly.
Performance
The reviewer comments on speed, lag, battery drain, storage use, or data use. Slowness without an outright failure belongs here rather than under bugs.
UI & usability
The reviewer comments on the interface or how easy the app is to use — layout, navigation, confusing flows, visual design, accessibility.
Pricing & subscription
The reviewer comments on cost, in-app purchases, a subscription, a free trial, a paywall, or being charged unexpectedly.
Feature request
The reviewer asks for something the app does not currently do, or asks for a removed capability back.
Login & account
The reviewer describes trouble signing in, signing up, verifying, resetting a password, syncing across devices, or deleting an account.
Ads
The reviewer comments on advertising in the app — frequency, placement, intrusiveness, or unskippable video.
Support
The reviewer describes contacting the developer or support team, or not getting a reply.
Plus up to 10 of your own — “battery life”, “smell”, “instructions”, whatever your customers keep bringing up.
Getting your reviews out
This is the part nobody writes about honestly. Three of these eight platforms have no official review export at all, and each page below says so rather than sending you hunting for a menu that does not exist.
Google Play
Official CSV export
Play Console does export reviews as CSV, but through the reports bucket rather than the Reviews page.
App Store
API only
App Store Connect has no export button for reviews. The only official route is the App Store Connect API.
Steam
API only
Steam has no review download, not even in Steamworks. The official route is the public appreviews endpoint, which needs no API key and returns up to 100 reviews per request.
Etsy
Official export, wrong format
Etsy does let you download your reviews — but as JSON, not CSV. Listings and orders are the CSV exports.
Shopify
Via your review app
Shopify itself no longer holds your reviews — the Product Reviews app was sunset, so the export lives in whichever review app you use.
WooCommerce
Via your review app
Core WooCommerce exports products, not reviews. Reviews are WordPress comments, and getting them out takes a plugin.
Trustpilot
No official export
Trustpilot has no export for review text. The Export buttons in Business export aggregated ratings and your product catalog, not what people wrote.
Amazon
No official export
Amazon does not let sellers export review text. Asked exactly this on the Seller Central forums, Amazon answered that downloading customer reviews is not an option.
Questions
What does it actually do to each review?
Four judgments in one pass: an overall sentiment, a yes/no with a probability for every topic label, a severity from 1 to 5, and whether the seller should reply. Every one of those is a typed answer with a probability behind it, not a paragraph of prose.
Is the summary written by a model?
No. Every number on the summary is counted in code from the per-review judgments, and every quote is a verbatim excerpt of a real review with its index, stars and date. Nothing on that panel is generated text, so you can check any claim against the review it came from.
How many reviews are free?
Up to 30 per run, pasted as text, with no account. Beyond that it is one credit per review.
Can I use my own topics?
Yes, up to 10 of them alongside a preset. They are asked as their own questions, so a custom label is as real as a built-in one.
What counts as "needs a reply"?
A review where the customer has an unresolved problem, asks a question, reports something broken, or is owed a refund or an explanation. The threshold is set below an even chance on purpose — missing a customer who needed a reply costs more than being shown one who did not.
Do you keep the reviews?
A free pasted run is not stored: it is analysed and returned, and the exports are built in your browser from what came back. Paid runs store the file so the job can resume and so you can download the output, and those files are deleted automatically 7 days after the job completes.
Sorting a catalog rather than reviews? The Bulk Category Mapper does the same thing for Google product categories.
Learn more
- How to prioritise negative reviews by severityNot every one-star review is urgent. Rank complaints by severity and how often they recur, so the fix list starts with what actually hurts.
- How to analyze thousands of customer reviews without reading them allTurning a pile of free-text reviews into counts you can act on: topics, severity, and the difference between a loud complaint and a common one.
- How to export product reviewsPlatform by platform: which stores offer a real review export, which do not, and what to do when there is no official route to your reviews.
- Review sentiment analysisClassifying each customer review as positive, neutral, negative or mixed, so the tone of thousands of reviews can be counted rather than read.
- Review severityA score from 1 to 5 of how serious the problem in a review is; SellerSort counts reviews at severity 4 or above as urgent.
- Actionable reviewA review that needs a response from the seller — an unresolved problem, a direct question, or something owed to the customer.