Analyze Etsy reviews

Etsy does let you download your reviews — but as JSON, not CSV. Listings and orders are the CSV exports.

Free, no account. The label set starts on Ecommerce, which is the one that fits Etsy. Swap it or add your own above.

Documented export steps: 4
Caveats verified against the docs: 2
Official sources read: 1
Topic labels in this preset: 8
Export route: Official export, wrong format
Label set: Ecommerce
Free paste limit: 30 reviews
Last checked: 19 September 2026

Getting the file

01Sign in on Etsy.com and go to Shop Manager.
02Open Settings, then Options, then the Download Data tab.
03Choose Download Your Reviews.
04Convert the JSON to CSV before uploading it here.

Before you trust the file

A file in hand is not the same as an answer. Below is what Etsy's export leaves out, what to do when it is not enough, and how its columns line up with the three the analyzer needs.

What to watch for

This tool reads CSV, TSV and XLSX. It does not read JSON, so the file Etsy gives you needs converting first.
The CSV downloads on that same tab are for listings, orders and payments — not reviews. Downloading "Currently for Sale Listings" will not get you review text.

If that does not work

Skip the conversion: open your Reviews section in Shop Manager and paste the reviews in. Up to thirty per run, free.

Mapping the columns

After conversion you will typically have a review text field, a star rating and a date. Map those three and ignore the rest.

Straight from Etsy

How the review system works for sellers — Etsy Help

Checked on 19 September 2026. Platforms change these screens without notice. If a step here is stale, the link above is the version that counts.

Ecommerce preset · 8 labels

What the analyzer looks for in Etsy reviews

Each review is checked against every label separately, and a label is attached when its probability is 0.65 or higher — so one review can be about two topics at once. The definitions below are the ones the model is given, word for word.

Product quality: The reviewer comments on how well made the item is — materials, finish, whether it works as described, or whether it arrived defective.
Shipping & delivery: The reviewer comments on how long delivery took, the carrier, tracking, or the state of the parcel on arrival. Damage caused in transit counts here as well as under quality.
Price & value: The reviewer comments on the price, on whether the item was worth what they paid, or on a discount or price change.
Sizing & fit: The reviewer comments on size, fit, or dimensions — runs small, runs large, does not match the size chart, does not fit the space or device it was bought for.
Customer service: The reviewer describes contact with the seller or support: response time, helpfulness, or being ignored.
Packaging: The reviewer comments on the packaging itself — how it was boxed, excess or insufficient material, presentation, or whether it was suitable for a gift.
Returns & refunds: The reviewer describes returning the item, requesting a refund or exchange, or the cost and difficulty of doing so.
Durability: The reviewer comments on how the item held up over time — broke after a period of use, wore out, or is still going strong after months.

How severity is scored

Severity rates the problem, not the wording. Reviews at 4 or above are counted as urgent.

1Positive or neutral feedback. Nothing is wrong and nothing needs fixing.
2A minor gripe stated in passing. The reviewer is broadly satisfied and would buy again.
3A real problem that annoyed the reviewer but did not stop them using what they bought.
4A significant problem: the item or app did not do what they needed, or they wasted real time or money on it.
5A severe problem. The reviewer was harmed, lost money they have not recovered, is warning other buyers off, or reports a safety or data issue.

What you get back

A summary counted in code — the sentiment split, topics ordered by how many negative or mixed reviews they hold, and three real quotes per topic — plus two downloads:

reviews-analyzed.csv — one row per review with 10 fixed columns, then a decision and a probability for every label.
review-summary.json — the same summary the page shows, for your own reporting.
A needs-a-reply flag on each review, set when its probability is 0.5 or more, so the customers still waiting are not lost in the counts.

Columns: review_index, review_text, rating, review_date, sentiment, sentiment_confidence, severity, severity_confidence, needs_response, needs_response_probability

Questions about Etsy reviews

Can I export my Etsy reviews?

Etsy does let you download your reviews — but as JSON, not CSV. Listings and orders are the CSV exports.

What if I cannot get a file out of Etsy?

Skip the conversion: open your Reviews section in Shop Manager and paste the reviews in. Up to thirty per run, free.

Which columns should I map?

After conversion you will typically have a review text field, a star rating and a date. Map those three and ignore the rest.

How many Etsy reviews can I analyze for free?

Up to 30 pasted reviews per run, with no account. Larger files use prepaid credits, one per review, and the first reviews of any upload are previewed free.

Can I add my own topics?

Yes. Add up to 10 custom labels alongside the Ecommerce preset. Each one is asked as its own question, so it is counted the same way as a built-in label.

After the analysis

Terms used on this page: sentiment analysis, review severity, actionable review.

All eight platforms, side by side

Every one was checked against its own documentation. The route is the finding, and the counts are how much there was to say about it. Two of the eight have no way out at all, which is worth knowing before you go looking.

Review export routes for all eight supported platforms, with the number of documented steps, verified caveats and official sources behind each finding.
Platform	Route out	Steps	Caveats	Sources
Google Play	Official CSV export	4	4	1
App Store	API only	3	3	2
Steam	API only	4	5	3
Etsy	Official export, wrong format	4	2	1
Shopify	Via your review app	3	3	2
WooCommerce	Via your review app	3	3	2
Trustpilot	No official export	0	4	2
Amazon	No official export	0	4	2