SellerSort
Try it free

Use case · Indie app & product teams

App review analysis for indie teams

App reviews are a bug tracker nobody triaged. The Review Analyzer’s Mobile app preset labels each review for bugs and crashes, performance, UI, pricing, feature requests, login, ads and support; scores how severe the problem is; and flags the ones that need a reply — so a release that broke login shows up as a count, with quotes, the week it happens.

What this comes down to

  • The Mobile app preset covers eight topics, from bugs and crashes to ads and support.
  • Severity separates an annoyance from a crash; 4 and above is counted as urgent.
  • Reviews that need a reply are flagged separately from negative ones.
  • Dated reviews produce a monthly trend, so a bad release is visible as a spike.

SellerSort Team · Updated

The workflow in four steps

  1. ExportDownload reviews from Play Console, or pull them via the App Store Connect API.
  2. Choose the app presetPick Mobile app, and add your own feature labels if you like.
  3. Read the summaryStart with the most negative topic and the urgent count.
  4. Answer and fixReply to the flagged reviews; file the recurring bugs.

Labels written for apps

Choose the Mobile app preset and every review is checked against eight topics: bugs and crashes, performance, UI and usability, pricing and subscription, feature requests, login and account, ads, and support. Each label is a written definition rather than a keyword — performance covers slowness without an outright failure, which belongs under bugs — so the counts mean what they say. Add up to ten labels of your own, such as a feature name.

Triage, not a word cloud

Topics are ordered by negative and mixed mentions, not volume, because the topic most people mention happily is not the one to read first. Each carries its mean severity and up to three verbatim quotes. Separately, the summary counts the reviews at severity 4 or above and the ones that need a reply — a question, an unresolved problem — which is the support queue.

When reviews carry dates, the summary adds a monthly trend with the negative share shaded, which is where a release regression becomes visible.

Getting the reviews out

Google Play exports reviews as monthly CSV files through Play Console’s reports, and App Store Connect has no export button — the App Store Connect API is the documented route. Both are covered step by step: Google Play, App Store, and the longer app review analysis guide.

The week after a release

Run the reviews that came in since the release on their own and compare the topic order with the previous run. A topic that jumps up the list — login after an auth change, performance after a new animation — is the regression, and its quotes usually say which screen. Because the counts are computed from each review’s labels, running the same reviews again gives the same numbers, so a change between runs is a change in the reviews, not in the tool.

Custom labels help here: add the name of the feature you just shipped as a label, and the next run counts how many reviews mention it and how they feel about it. Remove it once the feature has settled, so the label set stays short.

Questions

Can it read App Store reviews directly?

No. App Store Connect has no review export, so reviews come out through the App Store Connect API; the App Store page explains the route. Once you have the text, paste or upload it.

Does it reply to reviews for me?

No. It flags which reviews need a reply and why. Replying stays with you.

Read next