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Export route

4documented steps to a file

Official CSV export

Analyze Google Play reviews

Play Console does export reviews as CSV, but through the reports bucket rather than the Reviews page.

One review per line, or separate longer reviews with a blank line. Up to 30 per run, free, no account.

Label set

Comma-separated. Up to 10, counted alongside the preset.

Nothing pasted yet

Free, no account. The label set starts on Mobile app, which is the one that fits Google Play. Swap it or add your own above.

Documented export steps
4
Caveats verified against the docs
4
Official sources read
1
Topic labels in this preset
8
Export route
Official CSV export
Label set
Mobile app
Free paste limit
30 reviews
Last checked
19 September 2026

Getting the file

  1. 01Open Play Console and click Download reports.
  2. 02Select Reviews.
  3. 03Under "Select an application", type and select your app.
  4. 04Select the year and month you want, and download the CSV.

Before you trust the file

A file in hand is not the same as an answer. Below is what Google Play's export leaves out, what to do when it is not enough, and how its columns line up with the three the analyzer needs.

What to watch for

  • Reviews is a "detailed report", and the reports live in a private Google Cloud Storage bucket for your developer account — the URI starts with pubsite_prod_rev.
  • Data is captured daily but posted within 3 to 7 days, so this month is always incomplete.
  • Reports are monthly files. A year of reviews is twelve downloads, or one gsutil command.
  • The Reviews page itself has no export — the Download CSV buttons you see on the ratings charts export the chart, not the review text.

If that does not work

For a quick read on this week's reviews, which the report will not have yet, copy them off the Reviews page and paste them in.

Mapping the columns

The Play reviews CSV has a review text column per language plus a submit date and a star rating, so all three roles map cleanly.

Straight from Google Play

Checked on 19 September 2026. Platforms change these screens without notice. If a step here is stale, the link above is the version that counts.

Mobile app preset · 8 labels

What the analyzer looks for in Google Play reviews

Each review is checked against every label separately, and a label is attached when its probability is 0.65 or higher — so one review can be about two topics at once. The definitions below are the ones the model is given, word for word.

Bugs & crashes
The reviewer reports the app crashing, freezing, failing to load, losing data, or behaving incorrectly.
Performance
The reviewer comments on speed, lag, battery drain, storage use, or data use. Slowness without an outright failure belongs here rather than under bugs.
UI & usability
The reviewer comments on the interface or how easy the app is to use — layout, navigation, confusing flows, visual design, accessibility.
Pricing & subscription
The reviewer comments on cost, in-app purchases, a subscription, a free trial, a paywall, or being charged unexpectedly.
Feature request
The reviewer asks for something the app does not currently do, or asks for a removed capability back.
Login & account
The reviewer describes trouble signing in, signing up, verifying, resetting a password, syncing across devices, or deleting an account.
Ads
The reviewer comments on advertising in the app — frequency, placement, intrusiveness, or unskippable video.
Support
The reviewer describes contacting the developer or support team, or not getting a reply.

How severity is scored

Severity rates the problem, not the wording. Reviews at 4 or above are counted as urgent.

  1. 1Positive or neutral feedback. Nothing is wrong and nothing needs fixing.
  2. 2A minor gripe stated in passing. The reviewer is broadly satisfied and would buy again.
  3. 3A real problem that annoyed the reviewer but did not stop them using what they bought.
  4. 4A significant problem: the item or app did not do what they needed, or they wasted real time or money on it.
  5. 5A severe problem. The reviewer was harmed, lost money they have not recovered, is warning other buyers off, or reports a safety or data issue.

What you get back

A summary counted in code — the sentiment split, topics ordered by how many negative or mixed reviews they hold, and three real quotes per topic — plus two downloads:

  • reviews-analyzed.csv — one row per review with 10 fixed columns, then a decision and a probability for every label.
  • review-summary.json — the same summary the page shows, for your own reporting.
  • A needs-a-reply flag on each review, set when its probability is 0.5 or more, so the customers still waiting are not lost in the counts.

Columns: review_index, review_text, rating, review_date, sentiment, sentiment_confidence, severity, severity_confidence, needs_response, needs_response_probability

Questions about Google Play reviews

Can I export my Google Play reviews?

Play Console does export reviews as CSV, but through the reports bucket rather than the Reviews page.

What if I cannot get a file out of Google Play?

For a quick read on this week's reviews, which the report will not have yet, copy them off the Reviews page and paste them in.

Which columns should I map?

The Play reviews CSV has a review text column per language plus a submit date and a star rating, so all three roles map cleanly.

How many Google Play reviews can I analyze for free?

Up to 30 pasted reviews per run, with no account. Larger files use prepaid credits, one per review, and the first reviews of any upload are previewed free.

Can I add my own topics?

Yes. Add up to 10 custom labels alongside the Mobile app preset. Each one is asked as its own question, so it is counted the same way as a built-in label.

After the analysis

Terms used on this page: sentiment analysis, review severity, actionable review.

All eight platforms, side by side

Every one was checked against its own documentation. The route is the finding, and the counts are how much there was to say about it. Two of the eight have no way out at all, which is worth knowing before you go looking.

Review export routes for all eight supported platforms, with the number of documented steps, verified caveats and official sources behind each finding.
PlatformRoute outStepsCaveatsSources
Google PlayOfficial CSV export441
App StoreAPI only332
SteamAPI only453
EtsyOfficial export, wrong format421
ShopifyVia your review app332
WooCommerceVia your review app332
TrustpilotNo official export042
AmazonNo official export042