Use case · Agencies & freelancers

Category mapping and review analysis for agencies

Agency work arrives in bursts and across many stores. The tools fit that shape: credits are bought once and spent whenever a client catalog arrives, every run produces the same three files whatever the store, and the output separates what can ship from what a client should look at — which is the conversation you actually need to have with them.

What this comes down to

  • Credits do not expire and there is no subscription, so quiet months cost nothing.
  • Each run returns the same three files, whichever store the catalog came from.
  • The needs-review file is the client hand-off: a short list with the alternative beside each row.
  • Review analysis runs on the same credits, one per review.

SellerSort Team · Updated

The workflow in four steps

  1. Collect the exportTake the client’s product or review export as it comes.
  2. Preview freeCheck the mapping on ten rows, or paste up to 30 reviews free.
  3. Run on creditsSpend credits from one balance across every client.
  4. Hand offSend the needs-review list or the review summary to the client.

Built for work that arrives in bursts

A monthly subscription suits a steady workload. Onboarding a new client’s 8,000-product catalog in one week and nothing the next is not that. Credits are bought in packs — up to 50,000 rows in the largest — and stay in the account until they are used, so a one-off clean-up costs a one-off amount.

Duplicates are charged once, which matters more for agencies than anyone: fashion and homeware catalogs repeat the same product across sizes and colours, and those rows share one answer.

The same output for every client

Whether the file came from Shopify, WooCommerce or a feed tool, the Bulk Mapper returns full.csv, supplemental-feed.csv and needs-review.csv with the same columns. Your checking process, templates and client reports only need to be built once.

The needs-review.csv file is the useful hand-off. Instead of asking a client to approve eight thousand categories, you send them the rows the classifier was unsure about, each with the suggested category, the runner-up and a reason — usually a title too short to classify.

Reviews as a client deliverable

The Review Analyzer turns a client’s review export into counts: sentiment, topics such as shipping or sizing, severity, and the reviews that need a reply. Each topic carries verbatim quotes, so a finding like “returns are the most negative topic” arrives with the reviews that prove it. Exports come as CSV and a summary JSON, ready for a report.

How to get reviews out of each platform — including the ones that have no export — is covered platform by platform, starting from how to export product reviews.

A shorter conversation with the client

Every row in needs-review.csv carries the suggested category, its confidence, the alternative and a one-line reason, such as a runner-up category that scored close. That turns the client call into a list of specific questions — “are these gift sets, or are they candles?” — instead of a request to approve a spreadsheet nobody will read. The client’s answers go back into the file, and the corrected rows are the ones you upload.

For catalogs that already carry categories from a previous agency or an app, the Bulk Mapper can verify the existing values instead of replacing them, so the first deliverable is a list of what disagrees rather than a full rewrite.

Questions

Can I use one account for several clients?

Yes. Credits sit in one balance and any run can use them. Each job keeps its own output files, so client work stays separate.

Do unused credits expire?

No. Credits do not expire and nothing renews.